COVID-19 Testing Information
Chai Urgent Care is currently offering 3 forms of COVID-19 testing at all locations.
- Rapid Test
- PCR Test
- Serum Antibody IgG (Blood Test)
Please read below FAQ for more information regarding COVID 19 and the tests offered at Chai Urgent Care.
Who can receive a COVID-19 test at Chai Urgent Care?
Testing is available to anyone who has or recently had symptoms of COVID-19, or anyone who may have been exposed to someone confirmed positive for COVID-19, with no prescription required. A Chai Urgent Care provider will see you to help determine which test is best for you.
What do these COVID-19 tests detect?
Rapid Test and PCR Test: This test will detect if you are actively infected with the COVID-19 virus.
Serum Antibody IgG (Blood Test): This test will detect if you have had prior exposure to or infection with COVID-19 and have built antibodies for the virus. For most viral illnesses, a positive antibody means prior exposure to a virus and possible immunity to future infection. As COVID-19 is a novel (new) infection, it is unclear if a positive antibody offers immunity.
How are these tests administered?
- Rapid Test: Administered via a nasal swab.
- PCR Test: Administered via a nasal swab.
- Serum Antibody IgG (Blood Test): Administered via a blood sample.
Do I need an appointment for the test and can I walk in?
Appointments are encouraged for COVID-19 testing, which can be scheduled on the location page of your nearest center or by phone. Walk-in testing is available on a first come-first serve basis. Due to extreme testing demand and safety protocols, some Chai Urgent Care locations are experiencing increased wait times during daytime hours.
We ask that all patients please wear a mask when entering a center. If you do not have a mask, we are happy to provide one to you - please alert our team on arrival.
How long will it take to receive my results and how do I view them?
Rapid Test: You should expect to receive your results within approximately 15-30 minutes. Your results will be provided while you wait.
PCR Test: The average turnaround time for PCR (Nasal Swab) lab results is currently 4-6 days, but can take longer depending on lab partner and other factors. Your results can be viewed via your Chai Care Patient Portal Account. Once you are in your Chai Care Patient Portal Account, please check your "lab results". Upon signing up you will receive a email with a link to our portal.
Serum Antibody IgG (Blood Test): Please allow 3-5 days to receive your results. Your results can be viewed via your Chai Care Patient Portal Account. Once you are in your Chai Care Patient Portal Account, please check your "lab results". Upon signing up you will receive a email with a link to our portal.
Please note: Timelines for COVID-19 test results may vary due to current testing volumes and the location where you were tested. It may take several days for your COVID-19 test results to become available. ONLY INDIVIDUALS WHO TEST POSITIVE FOR COVID-19 WILL BE CONTACTED.
If you are unable to access your negative test results online, for quickest response please email us at firstname.lastname@example.org
What locations can I visit for these COVID-19 tests?
You can visit all Chai Urgent Care locations for these tests. Click here to find a location near you.
How much do each of these tests cost?
Per the CARES Act, Chai Urgent Care is not collecting copayments for COVID-19 related visits. Chai Urgent Care does not bill for lab testing and inquiries regarding lab bills should discussed directly with the lab partner.
If you have specific concerns, you may want to call your insurance provider ahead of your visit to confirm they will cover the cost of your Chai Urgent Care visit and test.
When should I get tested for COVID-19?
If you or a member of your family develop a fever, shortness of breath, and other flu symptoms, like a dry cough, troubled breathing, and bodily aches and pains, call Chai Urgent Care for advice and to schedule an appointment for testing if necessary.
Chai Urgent Care provides COVID-19 testing at the clinic’s curbside to reduce the risk of infection. It also offers antibody testing, which helps health professionals track COVID-19 cases. Antibody testing is for people who don’t have symptoms.
COVID-19 (coronavirus) Information
What is COVID-19?
COVID-19 is an infectious illness caused by a newly discovered coronavirus. Coronaviruses are a large collection of viruses that may cause a range of respiratory illnesses, including the common cold and other more severe illnesses. COVID-19 spreads through the droplets of saliva or nasal discharge that you expel when you cough or sneeze.
While these droplets are airborne, your chances of infection are low unless an infected person coughs or sneezes near you or if you touch a surface a sick person might have touched after sneezing or coughing into their hands.
What are the warning signs of COVID-19?
Like other viral upper respiratory infections, COVID-19 causes:
- Shortness of breath
- Dry cough
- Nasal congestion
- Runny nose
- Sore throat
COVID-19 symptoms usually develop slowly. It’s also possible to have the virus but not have symptoms.
Around 80% of people who get a coronavirus infection recover without any special treatment, and only one in six people with COVID-19 become very ill and experience difficulty breathing.
Individuals with a high risk, such as those over the age of 65 or with an existing respiratory condition, should be especially mindful of the risk and practice social distancing and exemplary hygiene.
How can I avoid the spread of COVID-19?
First and foremost, frequently wash your hands with warm water and soap for at least 20 seconds. Soap and water, as well as alcohol-based hand sanitizers, can kill any virus or other germs that are on your hands.
You should also avoid touching your face. When you touch your eyes, nose, or mouth, any virus present on your hands can enter your body and lead to sickness. You should also maintain a distance of at least six feet from anyone, whether they are coughing or sneezing or not, as part of social distancing.
Chai Urgent Care is dedicated to reducing the spread of the coronavirus. Please don’t come into the clinic if you have symptoms, as it may put you, the staff, and other patients at risk for infection. Instead, please call the clinic or schedule a phone appointment or virtual visit.
If you have a fever and other flu symptoms and want to know whether you need a coronavirus test, call Chai Urgent Care or schedule a consultation online for expert medical care and advice.
All COVID test results are sent to the DOH. The DOH may contact you and modify the above recommendations based on their findings. If so, DOH guidance will supersede the above Chai Urgent Care recommendations.